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“Working with dozens of possible outcomes, they carefully lay out every possible response, including dealing with broke guys who fell in love online,” said Alex Holden, the security expert who intercepted the romance scam package.
“If the mark doesn’t have money, the package contains advice for getting him credit, telling the customer to restate his love and discuss credit options.” Interestingly, although Russia is considered by many to be among the most hostile countries toward homosexuals, the makers of this dating scam package also include advice and templates for targeting gay men.
Virtually every aspect of cybercrime has been made into a service or plug-and-play product.
For instance, scammers are urged to include an email from the mother of the girl in the first 10 emails between the scammer and a target.
Holden said that an enterprising fraudster with the right programming skills or the funds to hire a coder could easily automate the scam using bots that are programmed to respond to emails from the targets with content-specific replies.
The romance scam package urges customers to send at least a dozen emails to establish a rapport and relationship before even mentioning the subject of traveling to meet the target.
When the call center employees are not being hired to close the deal on a romance scam, very often they are used to assist in bank account takeovers, redirecting packages with shipping companies, or handling fraudulent new credit applications that require phone verification.
Another reason that call centers aren’t used earlier in romance scams: Hiring one is expensive.